Privacy Policy & Terms of Service

Privacy Policy

At OnSite Results, we value your privacy. This Privacy Policy outlines how we collect, use, protect, and share your personal information.

Information We Collect

We may collect the following information:

• Name, phone number, email, and mailing address
   
• Government-issued identification (for testing or compliance)
   
• Test-related data and results
   
• Payment information (securely processed via third-party providers)
   
• Website usage data through cookies or analytics tools
   

How We Use Your Information

We use your information to:

• Schedule and provide drug testing or related services
   
• Communicate with you about your appointments or results
   
• Comply with legal, employer, or court requirements
   
• Improve our website and customer service
   
• Send updates, reminders, or marketing (only with your consent)
   

How We Protect Your Data

We use secure systems, encrypted communications, and strict access controls to protect your information from unauthorized access or disclosure.

Information Sharing

We may share your data:

• With employers, DERs, courts, or ordering agencies as required
   
• With testing labs, medical review officers (MROs), or background check providers
   
• As required by law or legal process
  We do not sell or rent your personal information to third parties.
   

Cookies & Analytics

Our website may use cookies to improve your experience and analyze traffic. You can disable cookies through your browser settings.

Your Rights

You have the right to:

• Request a copy of your information
   
• Ask for corrections
   
• Withdraw consent (where applicable)
  Contact us at [your email] for privacy-related inquiries.
   

By using our website or scheduling services with OnSite Results, you agree to the following terms:

Service Eligibility

You must be at least 18 years old or have parental/guardian consent to use our services. You must provide accurate and complete information.

Appointments & Cancellations

Appointments may be canceled or rescheduled by calling [Phone Number]. Missed appointments may require new authorization from your employer or ordering agency.

Payment & Refunds

Payment is due at the time of service unless pre-paid by an employer or agency. Refunds are not issued once a test is collected, unless a billing error occurred.

Test Results

Results are released only to the ordering party or as required by law. We are not responsible for how third parties interpret or act on your results.

Mobile & After-Hours Testing

Additional fees may apply for mobile or after-hours services. Clients must provide a safe and accessible location.

Disclaimer

We provide testing and support services based on current industry and federal guidelines. We do not offer legal advice or medical diagnosis.